Common queries answered

Frequently asked Questions

After placing your order on mykcoffers.com, your e-Voucher/s are delivered instantly to your inbox to be redeemed.

After receiving your e-Voucher (which you will receive immediately via email after placing your order), you may use the e-Voucher immediately after for placing your booking for any eligible experience offer available on the platform.  Alternatively, if using it as a gift, your recipient may also complete their booking, at their leisure.

No, e-vouchers don’t expire on our platform.  However, sometimes, individual experience offers are retired from the website (e.g. a vendor may remove their experience offer during off-season or entirely).  In cases where a booking option isn’t available for a particular experience offer, you can simply exchange it for a current offer and make your booking with the e-voucher you received (essentially used as store credit) by booking directly on the platform.

You have up to 30 days to return for a full refund no-questions-asked.

After that timeframe, your order falls under our exchange policy in which you may exchange the e-Voucher to use on any available offers by booking directly from our platform (used as store credit).

 

Simply send us an email using the form on this webpage and look forward to our response delivered ASAP.

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